Privacy Policy

Architectural Trade UK LTD customer privacy notice 

Registered name: Architectural Trade UK LTD 

This privacy notice tells you what to expect us to do with your personal information.  

Contact details 

What information we collect, use, and why 

Lawful bases and data protection rights  

Where we get personal information from 

How long we keep information 

Who we share information with 

How to complain Contact details Post Architectural Trade Uk Ltd, Unit 1, Kings Castle Business Park, The Drove, BRIDGWATER, Somerset, TA6 4AG, GB Telephone 01278556123 Email sales@architectural-trade.co.uk 

What information we collect, use, and why We collect or use the following information to provide services and goods, including delivery:  

Names and contact details 

Addresses 

Purchase or account history 

Payment details (including card or bank information for transfers and direct debits) 

Credit reference information 

Account information 

Call recordings 

Records of meetings and decisions 

We collect or use the following information for the operation of customer accounts and guarantees

Names and contact details  

Addresses 

Payment details (including card or bank information for transfers and direct debits) 

Purchase history 

Account information, including registration details 

We collect or use the following information for service updates or marketing purposes: 

Names and contact details 

Addresses 

Marketing preferences 

Location data 

Purchase or viewing history 

Website and app user journey information  

We collect or use the following personal information for dealing with queries, complaints or claims: 

Names and contact details 

Address 

Payment details 

Account information 

Purchase or service history 

Call recordings 

Correspondence 

Lawful bases and data protection rights Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here. 

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.  

Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here. 

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here. 

Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here. 

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.  

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here. If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data Our lawful bases for collecting or using personal information to provide services and goods are: 

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:  Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are: Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. 

Our legitimate interests are: 

To further explain product ranges and offers  

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Where we get personal information from 

Directly from you 

Credit reference agencies 

Providers of marketing lists and other personal information How long we keep information Information is held indefinitely to assist with future service issues or enquiries  Who we share information with Others we share personal information with 

Insurance companies 

Warranty and guarantee providers 

How to complain If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address:            Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint Last updated 5 February 2025